Cobrowsing software enables agents and customers to be on the same page literally. With the click of a button, agents can instantly view and, crucially, interact with customers’ web browsers. Whereas screensharing only lets agents see a customer’s screen, cobrowing lets agents highlight page contents, scroll through pages and seamlessly provide live, personalized guidance through complex processes. Note that agents can only see the pages that have been enabled with cobrowse, and not any other open browser tabs or open applications on a customer’s computer.So, when would you want to use a cobrowse solution? Cobrowsing tends to be most effective for improving the customer experience in matters of sales, customer support, or even onboarding.