With our contact center call recording solution, you can record all of your inbound and outbound ,chat, social media interactions that would allow you to measure an agents Performance, besides understanding whether customer issues are getting resolved. Our call center screen recording solution gives you a better look at the agent’s workflow and actions to resolve a customer query. Improve customer service, resolve customer disputes and meet compliance requirements with customer interaction recording and monitoring. Develop a comprehensive view of your customer interactions. Hear what is being said and view the agent’s desktop. Videos with synchronised voice and screen capture can be exported and played back. Whole interactions can be attached to emails or CRM entries.